Store Policy & Quality Commitment

Our Commitment to Customers

We aim to provide customers with a clear and reliable shopping experience, from order confirmation and shipping through to customer support. Orders are processed following confirmation, and tracking information is shared once an order has been dispatched.

Product Accuracy and Condition

If a customer receives a product that is different from what was ordered, or receives a product that is defective or damaged, the order may qualify for return under the Refund & Returns Policy.

Responsible Returns

Where a return is accepted, the goods must be returned in a condition in which they can be sold again. Eligible refunds for returned goods in saleable condition are credited within the timeframe stated in the Refund & Returns Policy.

Safe and Reliable Delivery

SABBSKIN aims to deliver orders safely and on time, while recognizing that courier operations, weather, customs, public holidays, and other external factors may sometimes affect estimated delivery periods.

Customer Privacy

Customer information is used for legitimate store purposes including order processing, support, and promotional updates. The company states that it applies industry-standard security measures and does not sell or share personal information with third parties except where required to complete an order.

Customer Support

Email: distribution@sabbskin.com (response within 24 hours)

WhatsApp: 0322 7171360

Support availability: Monday to Saturday, 10:00 AM–9:00 PM, Sunday: Closed

Office: SABBSKIN, Office #210, DHA, Lahore, Pakistan